Return & Refunds Policy

M&M Store Return and Exchange Policy:

At M&M Store, we always strive to provide the best shopping experience for our customers. If you are not satisfied with your product for any reason, please review our return and exchange policy below:

1. Return and Exchange Conditions:

Timeframe: You may return or exchange products within 7 days from the date of receiving your order.

Product Condition: The product must be unused and in its original condition, including the original packaging, all accessories, and manuals.

Invoice: A valid invoice or original proof of purchase is required.

2. Non-Returnable or Non-Exchangeable Products:

Opened or Used Products: Products that have been opened or used cannot be returned or exchanged unless they have a manufacturing defect.

Customized Products: Items customized based on customer requests are not eligible for return or exchange.

Consumable Products: For example, cosmetic products that have been opened or used.

3. Return and Exchange Process:

Contact Us: If you wish to return or exchange a product, please contact our customer service team via email at Support@mmstor.com or WhatsApp: +447426776438.

Form Submission: You will be required to fill out a Return or Exchange Request Form and state the reason for your request.

Shipping Back the Product: In the case of returns or exchanges, you must ship the product back to our provided address. We recommend using a trusted shipping service with tracking.

4. Shipping Fees:

Product Exchange: Shipping fees for exchanges may be the responsibility of the customer unless the exchange is due to a product defect or shipping error.

Product Return: In case of a return, shipping costs will be deducted from the refunded amount unless the return is due to a defective product.

5. Refunds:

Processing Time: Refunds are processed within 7 business days after we receive the returned product.

Refund Method: The refund will be issued using the same payment method used during the original purchase.

6. Defective Products:

If you receive a defective or faulty product, please contact us immediately. We will replace or refund the product free of charge.

7. Contact Us:

If you have any questions regarding our return and exchange policy, please contact us at:

Email: Support@mmstor.com. WhatsApp: +447426776438